Description
The next-generation AI-powered Support Ticket System designed for seamless and intuitive customer support management. With this, customers can effortlessly create their accounts, submit support requests, and experience a sleek messaging interface.
This innovative solution is the pinnacle of customer support and management for Laravel applications. It efficiently tracks and resolves customer issues by categorizing them based on type, priority, and category. It ensures swift service delivery while maintaining a comprehensive log of all customer requests. Elevate your customer support game with Support Ticket System, offering a consistent and exceptional support experience for your clientele.
Features
AI-powered Replies & content management
Anonymous Chat via Email
Ticket Reply Management
Dynamic Webpage Management
Customizable Roles Management
Custom Fields Configuration
Agent System Integration
Live Chat with Agents
Multi-channel Live Notifications (Slack, Browser, Email, SMS, Pusher)
Customer Login with Captcha Security
Social Media Login (Gmail, Facebook)
File Uploads Management
Automation Functions for Streamlined Operations
Knowledgebase Articles
Notification and Email Templates
Customizable Pages
Map/IP-based Automated Ticket Assignment
Automated Ticket Assignment Functions (Best agent, Location-based, Group-based, Category-based)
Ticket Categorization System
Reporting Capabilities
